This online casino is one of the new stars on the vast online gambling sky. They opened for business in 2020, and it seems that they have managed to stay afloat on this buzzing gaming scene so far.
When we started our research on this gambling site, we found out that it belongs to Total Software Solutions, and they hold a Curaçao license. Although this is a gambling license that can be obtained online, it is still better than no license.
So we were able to check the first box on the list and carry on a bit relieved. We could focus on the homepage, which we found fun and playful. Everything is bursting with color, starting with the hot purple of the Ducky Luck Casino logo.
Attractive Homepage Design
The opening page looked well-organised and easy-to-use despite the fact that the hot pink was accompanied by a bright yellow and venomous green. The slider with various bonus offers welcomed us when we first arrived at the casino. These promotions looked so good on the screen that we had a desire to try them all.
So these people may be new in the business, but they certainly know what they are doing.
They didn’t waste any space on the homepage on insignificant details. The most popular slot machines are spread over the central part of the screen, but we are going to return to these flashy casino favorites in a separate section.
As we scrolled down, we could see a section with all the current promotions, the best players list, and the most wanted games list.
The footer contains standard information about the casino license and all other essential features of an online gambling site. Visitors can find anything they need to know about Ducky Luck Casino by checking out one of the four sections — Games, Help, Info, and Promotions.
After completing the tour around this casino’s opening page, we have to point out some issues.
There is no customer support section. This was a discouraging sign, but we didn’t give up. We clicked on “Contact us,” and a page popped up where a question form met us. The instructions advised to leave a message and check out the FAQ section in seven days.
Their live chat option is great for those who like playing hide and seek. We may be ironic but with a good reason. When we first visited the site, there was a live chat bubble in the right corner of the homepage. We decided not to log in and start chatting right away, but first, we went on to read the terms and conditions with the intention of coming back to it.
When we returned to the homepage, ready to test their live support, the live chat bubble seemed to have vanished into thin air. We have only one thing to say to Ducky Luck Casino about this — you can never expect to become a trustworthy online casino if you can’t commit to 24/7 live customer service.
Outstanding VIP Program
One thing that instantly got us in the Vegas mood was the incredibly designed VIP section you can find at Ducky Luck Casino. They successfully evoke the time when the famous “Rat Pack” ruled the Vegas floors.
There are different offers for the most faithful customers. These offers are presented in the “Clubs,” which are named after Dean Martin, Sammy Davis Junior, Wayne Newton, Frank Sinatra, and the King himself — Elvis Presley. We just want to express our eternal gratitude to the casino here for bringing the vintage Las Vegas back to life by featuring these timeless stars.
Terms and Conditions
We moved on to the Terms and Conditions section with mixed emotions, and here is what we have found. When we started reading the general terms of play at this casino, we thought we wouldn’t find anything out of the ordinary. And we were right to some extent.
Many gamblers think that reading terms and conditions when you want to play at an online casino is like solving maths problems on a beach. It’s boring and time-consuming, and you just want to have fun. However, we implore you to take some time and read this essential section. This way, you are going to be able to avoid some traps that may be hiding in there.
Apart from the usual restrictions and warnings, we couldn’t find anything fishy right away. Then, we stumbled upon something that sounded wrong to us, and it is related to the withdrawal process.
They stated that this online casino had the right to conduct the withdrawal process via a third party they referred to as “the system’s withdrawal processing partners.” Furthermore, they also said they reserved the right to change the withdrawal status in case of delayed payments. This is a lousy term for two reasons:
- The casino is not the one that pays you out, so you cannot hold it responsible in case you never get your winnings.
- The change of withdrawal status simply means that the casino may be deliberately stalling your payout, and you can do nothing about this.
We continued only to find that the whole part about paying with checks was suspicious. It starts with the warning that you have to deposit the casino check to your bank account within a month after receiving it. If you fail to do this, your check will become invalid.
They continued by pointing out that you had to deposit the check and not cash it in.
We proceeded to the bonus terms hoping things would get better. Unfortunately, our hopes were futile. The bonus terms section started with the casino pointing out that all their bonuses were “non-cashable,” in other words, “sticky.”
This means they will give you the money to play, but they won’t let you withdraw it. It’s basically play money.
Imagine you’ve won 400 dollars playing with a 200 dollars bonus. When you end your game and you are ready to withdraw, you are going to get half of the cash won because the casino is going to take the initial bonus amount from your winnings.
You’re right; this is not fair. But at least now you know what to expect when you claim the bonus to play at Ducky Luck Casino.
As if this wasn’t enough, the casino has limited the amount of money you can take if you use the “free chips” bonuses. Let’s say, you got a hundred dollars worth of free chips to use for playing specific games, and you end your game session with 600 dollars on your account. You are going to be able to cash out only 200 of this amount because free chips cashouts are limited to two times the bonus worth.
Furthermore, the welcome bonus for new players is limited to a hundred dollars.
This is bad for so many reasons. First of all, welcome bonuses are devised to attract new players. Secondly, they usually require players to place a deposit and wager both the deposit and bonus, let’s say, 20 times before the withdrawal.
In other words, you are going to spend a lot of money playing with the welcome bonus and might lose more than you’ll win.
After reading all these sad bonus terms, we can only say that it would be totally hypocritical to recommend any of these to you. Since it is our job to do a thorough review of the Ducky Luck Casino, we are going to describe some of their bonuses in detail later, but by no means are we going to try to convince you to use them.
Selection of Games
Betsoft and Rival Gaming are software providers behind the entire game selection you can find at this gambling site. There are over 140 different slot games ranging from classic games to i-Slots.
Rival is one of the most respected slot games creators, so we are certain that you are going to have an unforgettable gaming experience. The good news is that you don’t need a registered account to try out some of these attractive games for free.
If you prefer a classic card table game to put your money on, you are going to find 28 different games to choose from. We would like to see a more extended offer in this category. However, most online casinos focus on an abundant slot selection because slots are the most profitable online casino games.
The Video Poker category follows with an even more modest offer. We have to admit though that we enjoyed playing some of the most rewarding games in this category, such as Double Joker Poker and Jacks or Better.
Instead of the expected Specialty games section, Ducky Luck Casino offers something called “Soft Games.” We were disappointed to find only two games here, but one of them was a Virtual Racebook game that was a pleasant surprise. In this game, you have a chance to bet on horses. The game takes you straight to the horse track with the crowd cheering, which adds to the atmosphere of this game.
After what we have found among terms and conditions about checks, we approached the banking section with some suspicion. After we have read about their withdrawal methods and policies, we think that they have some serious issues to tackle if they want to keep their customers.
- QB Direct
QB Direct represents a successful combination of cryptocurrencies and your credit card. Namely, QB Direct enables you to buy Bitcoin cash with your credit card. The casino made an effort and created a short step-by-step guide for using all of these options to place money on the account.
The minimum amount of money you can bet is 35 dollars, and this can go up to 1,000 dollars.
Bank wire transfer
Minimum cashout — $500
Maximum cashout — $2,000
Have in mind the $40 fee that you have to pay for the service
Minimum cashout — $100
Maximum cashout — $1,500
Minimum cashout — $150
Maximum cashout — $2,000
$40 fee attached
Everything seems pretty standard until you want to withdraw your winnings. This is a common sore spot of many gambling sites. Ducky Luck Casino is no exception.
Here, you are going to wait 1–3 days for the account verification to be over. And then, the withdrawal process begins. If you opt for bank wire transfer, you are in for a 10–14 days wait. Bitcoin withdrawal takes 4–7 days to complete, and you are going to wait up to 10 business days before you receive the check with your winnings.
Judging from these unacceptably long payout times, Ducky Luck Casino is going to end up on numerous sites that tackle severe complaints about shady casino business.
Ducky Luck Casino has prepared a welcome gift for all the new players who decide to start gambling here. Newcomers are going to receive $75-worth of free chips and also a 250% match upon placing their first deposit. Let’s remind you that the deposit amount can go from $35 to $1,000.
The wagering requirement attached to all bonuses is 20 times the bonus plus the deposit amount spent on slots. This WR soars up to 50 times the bonus and deposit if you choose to play table games.
This online casino has different promotions on a monthly basis, for example, a 400% match deposit bonus accompanied by $50 free chips, but a minimum deposit of $50 is required. You can use this bonus in various table games.
These are some of the bonus offers you can find at Ducky Luck Casino. Before you rush in to claim one of them, read the bonus terms and conditions. You may easily change your mind about their offers.
We combed the site in search of the casino’s customer service section. We have already mentioned the elusive live chatbox. Apart from this, we’ve noticed a toll-free phone number at the top of the homepage.
And that was it. This lack of communication options between the casino and players is shameful in this day and age.
A Short Recap
When we finished our tour around Ducky Luck Casino, we gathered our impressions and came up with the following conclusions. Ducky Luck Casino is a shiny and attractive shell you may admire from the outside. But once you get inside, you soon realize it has nothing exceptional to offer. Almost a complete lack of customer support, disastrous banking times and bonus terms are all serious deal-breakers when it comes to online gambling sites.